Terms of Service and Client Agreement

Webfuji

Version 1. 2 September 2026.

These are the terms we work to. They apply to every website, booking system and related service we provide. The client named on the Order Form agrees to them when they pay their deposit or sign, whichever happens first.

1. Who this agreement is between

1.1 This agreement is between:

1.2 It starts on the date you pay your deposit, or the date you sign, whichever comes first.

1.3 It covers everything we do for you unless we both agree something different in writing.

1.4 If we become a limited company. We may transfer this agreement to a limited company that we own and control. If we do, we will tell you in writing, and everything in this agreement carries on exactly the same. You do not need to sign anything new.

2. What you are buying

2.1 The exact package, price and start date are written on the Order Form at the end of this agreement (Annex A). The Order Form is part of this agreement.

2.2 We currently offer:

The full package. £1,500 to set up, then £149 a month.

The starter. £750 to set up, then £49 a month.

2.3 Add ons and one off work are priced separately. We will always tell you the price in writing before we start, and you have to say yes in writing before we begin.

2.4 Prices. The price is whatever we have given you in writing before the work starts. We will not change it partway through.

3. What it costs and when you pay

3.1 The setup fee. Unless we agree otherwise:

3.2 Nothing is released until you have paid in full. Until the balance clears:

You can see your site at the preview stage, and you can ask for your round of changes. You get control of it when the balance has cleared, not before.

3.3 The monthly fee. Your first monthly payment is taken on the day your site goes live, and then on the same date every month after that.

3.4 How you pay. Card, Apple Pay, Google Pay or bank transfer, using the payment link we send you. The monthly fee is set up as a recurring card payment.

3.5 Cash. We can accept cash for the setup fee. If you pay cash:

3.6 Price changes to the monthly fee. We can increase the monthly fee, but not more than once in any 12 month period, and we will give you at least 30 days written notice. If you do not want to pay the new price, you can cancel before it takes effect and pay nothing extra.

3.7 Third party costs. If a company we rely on (see Section 14) puts their prices up, or starts charging for something that was free, we may pass that cost on with 30 days written notice.

4. Late payment, and what happens if you do not pay

4.1 Invoices are due 14 days from the date of the invoice, unless the invoice says otherwise.

4.2 If a payment is late, this is exactly what happens.

Warning 1. The day after payment was due. We email you to say the payment has not gone through, and ask you to pay. Sometimes a card has just expired.

Warning 2. Seven days after payment was due. We email and message you again. This one says clearly that if payment is not received, your service will be suspended, and it gives you the date.

Warning 3. Fourteen days after payment was due. Final written notice. It gives you a firm date, at least 7 days away, on which suspension will happen.

Suspension. Twenty one days after payment was due. If the invoice is still unpaid after all three warnings, we may suspend the service. We do this in stages:

4.3 We will always give you written notice before each stage.

4.4 We will never delete your customer booking data because of unpaid invoices. Whatever is owed, your customer records stay safe, and you can ask for a copy of them at any time (see Section 18).

4.5 Getting switched back on. As soon as the outstanding amount clears, we will put everything back live, usually the same working day and always within one working day.

4.6 We do not charge interest. We will not add interest or late payment charges to anything you owe, ever. If an invoice goes unpaid we will talk to you, then follow the steps above. What is owed stays owed, but it does not grow.

4.7 Ending it. If an invoice is still unpaid 30 days after it was due, we can end this agreement in writing. Ending the agreement does not cancel what you already owe.

5. What we build, and how long it takes

5.1 Once your deposit clears and you have sent us your content, we aim to have your site live in about 5 working days.

5.2 Two different things start at two different times. Your project starts, and we start work, the moment your payment clears. The 5 working day delivery clock starts when we have both your payment and your content pack (see Section 6). We cannot build your site without your content, so that clock cannot start without it.

5.3 The build runs like this:

5.4 One round of changes means one consolidated list of amendments at the preview stage. Further rounds are charged at our hourly rate of £75 per hour, and we will tell you the cost before we do them.

5.5 Accepted and live. Your site is treated as accepted when it goes live, or 5 working days after we send you the preview link if you have not come back to us, whichever is sooner. Accepting the site does not stop you reporting a genuine fault later.

6. What you have to do

This section matters as much as anything else in this agreement. Most delays are caused here.

6.1 Send us your content within 5 working days of paying your deposit. We will send you one form asking for everything at once:

6.2 Give us one named person who can answer questions and approve things. Not a group chat.

6.3 If your content does not arrive on time, this is what we do, and we do it so your project does not stall:

6.4 If we do not hear from you at all for 30 days, we will treat the build as finished and invoice the balance. If you then come back and want to restart the project, there is a restart fee of £150, because we have to pick the whole thing back up from cold.

6.5 Your content has to be yours to use. By sending us photos, text, logos or anything else, you confirm that you own them or have permission to use them, and that we can use them to build and run your site. If someone makes a claim against us because of content you supplied, you agree to cover our reasonable costs of dealing with it.

6.6 Photos of people. If your photos show identifiable people, including customers or staff, you need their permission to use them publicly. That is your responsibility, not ours. A photo of a person is personal data.

6.7 Keep your logins to yourself. Do not share your admin login. Tell us straight away if you think someone else has got hold of it.

6.8 Tell your customers what happens to their information. Your site includes a privacy page. You need to make sure it is accurate for your business and kept up to date. If you want us to update it, just ask.

7. Your monthly plan: what is included

7.1 For your monthly fee you get:

7.2 Fair use on minor edits. Minor edits are included up to 1 hour of our time a month. Beyond that we will tell you the cost before we do anything, and you decide. In practice almost nobody goes over this.

8. What is NOT included in the monthly fee

8.1 To be clear and avoid an argument later, these are not included:

8.2 We will always quote you before doing any of the above, and we never start until you say yes in writing.

9. Changes to your site: minor edits and new work

This is the section most likely to cause a disagreement, so here is exactly where the line is.

9.1 The simple rule.

If it changes what is written on the page or which photo is in a slot, it is a minor edit and it is included. If it changes how the site is built, or adds something that was not there before, it is new work and it is quoted separately.

9.2 These are minor edits. Included in your monthly plan.

9.3 These are new work. Quoted separately.

9.4 Edits you can make yourself. Through your dashboard you can add, change and cancel bookings yourself, at any time, without asking us.

9.5 Everything else, you ask and we do it. Your site is built for speed and reliability, which means your text, prices, services and opening hours are held in the site itself rather than in an editor you log into. So for those, message us and we will make the change. It is included, and Section 10 says how quickly.

9.6 If we disagree about which side of the line something falls on, we will tell you the price before we do anything, and you decide. We will never do chargeable work and then invoice you for it as a surprise.

9.7 Add ons and full payment. If you add an add on to your package, the setup cost of that add on is payable in full before we start building it, and any monthly increase starts from your next monthly payment date. We do not split add on payments.

10. When something goes wrong: how fast we respond

10.1 Our working hours are Monday to Friday, 9am to 6pm, excluding bank holidays in England.

10.2 We respond within these times:

How bad it isWhat that meansWe reply withinWe aim to fix by
UrgentYour site is down, or customers cannot complete a booking4 working hoursSame working day
ImportantThe site works but something is wrong, for example a wrong price, a broken link, a photo not loading1 working day2 working days
NormalA change or a request, nothing broken1 working day3 working days

10.3 If we cannot fix something in those times, we will tell you why and give you a realistic new time. We would rather tell you the truth than miss a promise quietly.

10.4 Things we cannot fix. If the problem is at one of the companies we rely on (see Section 14), we cannot fix it ourselves. What we will do is confirm what has happened, report it, keep you updated, and put in a temporary workaround where one exists.

10.5 Out of hours. We do not guarantee a response outside working hours. If something urgent happens on a Saturday, message us anyway and we will help if we can, but it is not something you are paying for.

11. Who owns what

11.1 Your content is yours. Your logo, your photos, your videos, your text, your brand and your business name stay yours. Always. You give us permission to use them to build and run your site, and for the purposes in 11.7.

11.2 Your customer data is yours. Every name, phone number, email address and booking in your database belongs to you. Not us. This is covered in detail in Section 12.

11.3 Your Google Business Profile is yours. We will set it up and optimise it, but it lives in your own Google account, not ours. We take manager access to do the work. When you leave, we remove ourselves and you keep everything. We will never own or hold your Google profile.

11.4 The website we build for you. We build your site on our own reusable template, which we own and use for other clients. So:

11.5 The design. The specific look we create for your business, your colours, your layout choices and your images, is yours to keep. The underlying template it is built on is not.

11.6 Your domain name.

11.7 Showing your site in our portfolio. We can show your finished website, and say that you are a client, in our own marketing, on our website and on social media. If you would rather we did not, tell us in writing and we will not.

11.8 If your monthly plan ends. What happens to the site itself is set out in Section 18.

12. Your customers' personal information

This section is legally important. It is written plainly, but every part of it is there for a reason.

12.1 In plain English, here is the situation. Your customers give you their name, phone number, email and appointment details when they book. That information sits in a database that we set up and look after for you.

Under UK data protection law that makes:

The law requires that relationship to be written down in a contract, with specific things in it. That is what this section is.

12.2 What we will and will not do.

(a) We only act on your instructions. We will only handle your customers' data to run the services in this agreement, or where you tell us to in writing, or where the law requires us to. If we ever think an instruction from you breaks data protection law, we will tell you.

(b) We keep it confidential. Anyone who has access to your data is bound to keep it confidential. Today that is one person. If that changes, they will be bound in writing before they get access.

(c) We keep it secure. We take appropriate technical and organisational measures to protect it. What we actually do is listed in Annex B, and it includes giving every client their own separate database, so no client can ever see another client's customers.

(d) We use other companies to do this, and here they are. We use the sub processors listed in Annex B. You agree to us using them. If we want to add or change one, we will give you 30] days written notice, and if you have a genuine data protection objection you can raise it with us and, if we cannot resolve it, end this agreement without penalty.

(e) We help you when your customers ask questions. If one of your customers asks for a copy of their data, or asks you to delete it, or asks you to correct it, we will help you deal with it, at no extra cost, and within enough time for you to meet your one month deadline.

(f) We tell you fast if something goes wrong. If there is ever a security breach involving your customers' data, we will tell you without undue delay and in any event within 24 hours of becoming aware of it, and we will give you what you need to make your own report. You are the one who reports to the ICO, because you are the controller, and the deadline for that is 72 hours.

(g) We help with the paperwork. We will help you with data protection impact assessments and with any consultation with the ICO, to the extent it relates to what we do for you.

(h) At the end, you choose: we give it back, or we delete it. See Section 18.

(i) We will show you our workings. If you need to check that we are doing all of this, ask and we will provide the information, or allow a reasonable audit at reasonable notice.

12.3 What we hold, and why. The full detail is in Annex B: what data, whose data, what we do with it, and for how long.

12.4 Where it is stored. Your database is hosted in the European Union (Ireland). If we ever need to move it outside the UK or the EU, we will tell you first and put the legally required protections in place.

12.5 Sensitive data. This system is not designed for special category data, which means things like health information, medical conditions, ethnicity, religion or anything similar. If your booking notes would contain that sort of information, you must tell us before you go live, because it needs extra protections and a different agreement. For example, a booking note that says "scalp condition" or "pregnant" is health data.

12.6 You need to tell your customers. As the controller, it is your job to tell your customers what happens to their information. Your site includes a privacy page for this. Please check it is accurate for your business, and keep it up to date. Ask us if you want changes made.

12.7 If this section and anything else in this agreement disagree, this section wins on anything to do with personal data.

13. Text messages and emails to your customers

13.1 The win back tool finds customers who have not been in for a while and prepares a message for you. You send it, from your own phone, through your own WhatsApp or your own text messages. We do not send messages to your customers.

13.2 That means you are the sender in law, and marketing messages to individuals are regulated in the UK by the Privacy and Electronic Communications Regulations. In plain English:

13.3 So your booking form includes a clear line about this, and every win back message we prepare for you includes an opt out. Please do not remove either of them, and please do not use the win back tool on people who never booked with you.

13.4 If we ever build something that sends messages for you rather than preparing them for you to send, we will update this section first, because that would change who is responsible.

13.5 Review requests are different from marketing. Asking a customer who has just been in how it went is a service message. Attaching an offer to it turns it into marketing, and then everything in 13.2 applies.

14. Other companies we rely on

14.1 Your website and booking system are built on services run by other companies:

CompanyWhat they do
NetlifyHosts your website files
SupabaseRuns your database, holding your bookings
StripeTakes your payments to us
GoogleYour Google Business Profile, and how customers find you
GoDaddyYour domain name

14.2 These are large, established companies and we chose them because they are reliable. But we do not own them and we cannot control them.

14.3 So if one of them has an outage, changes how something works, changes their prices, or shuts a service down, that is not something we are responsible for. What we will do is tell you what has happened, keep you updated, and if a service closes for good, move you to a suitable alternative. If moving you is a significant piece of work, we will agree the cost with you first.

14.4 Google decides how your business appears in Google search and Google Maps. We can set your profile up properly and keep it accurate, and that genuinely helps, but nobody can control or guarantee Google rankings. Anyone who says they can is not telling you the truth.

15. What we do not promise

15.1 We are good at what we do and we will do it properly. But we cannot and do not promise:

15.2 How well your website performs depends on things that are yours, not ours: your prices, your service, your reviews, your area, your competition, and how you use the tools we give you.

15.3 We do not promise the website will be available 100% of the time or completely free of faults. We aim for it to be available at all times, and we will fix faults as set out in Section 10.

15.4 Nothing anyone said on a sales call forms part of this agreement unless it is written in here or on your Order Form. If something important was promised to you verbally, ask for it to be added to the Order Form before you sign.

16. Our responsibility if something goes wrong

16.1 What we do not limit. Nothing in this agreement limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

16.2 What we are not liable for. We are not liable for:

16.3 The cap. Our total liability to you under this agreement, for everything added together, is limited to the total amount you have paid us in the 12 months before the claim.

16.4 A fair deal both ways. This limit exists because our fees are small relative to the value of your business. If you need cover beyond this, tell us before we start and we can talk about it, though it will change the price.

17. Ending the monthly plan

17.1 Minimum term. Your monthly plan runs for a minimum of 3 months from the day your site goes live.

17.2 You ending it. After the minimum term, you can cancel at any time by giving us 30 days written notice. Email is fine. Your plan ends at the end of the notice period, and you pay for that period.

17.3 Us ending it. We can end your monthly plan by giving you 60 days written notice. We would only do that in unusual circumstances, and we would help you move somewhere else.

17.4 Us ending it immediately. We can end this agreement straight away, in writing, if:

17.5 Refunds.

17.6 Ending this agreement does not cancel anything you already owe, and does not cancel any section that is meant to continue afterwards, including Sections 11, 12, 16, 18 and 19.

18. What happens to your website and your customer data when we stop

These are two completely different things and they are treated differently. Please read both.

18.1 Your website.

18.2 Your customers' personal information. This is the important half.

18.3 If you would like us to keep your data for longer, or delete it sooner, just ask and we will do it.

19. Confidentiality

19.1 We will keep your business information confidential. That includes your prices, your customer numbers, your plans and anything else you tell us that is not public.

19.2 You will keep our information confidential too, including our prices, our methods and how our systems work.

19.3 This does not apply to information that is already public, that either of us knew already, or that we are required by law to disclose.

19.4 Section 11.7 (showing your finished site in our portfolio) is an agreed exception to this.

20. Things outside anyone's control

20.1 Neither of us is responsible for failing to do something because of an event outside our reasonable control. That includes power cuts, internet failures, outages at the companies in Section 14, cyber attacks, fire, flood, serious illness, industrial action, or government action.

20.2 If something like that happens, we will tell you as soon as we can and do what we reasonably can to limit the effect. If it goes on for more than 30 days, either of us can end this agreement in writing with nothing further owed apart from work already done.

21. General

21.1 In writing. Where this agreement says something must be in writing, email counts. [WhatsApp messages count too, provided the other person acknowledges them.] Notices should go to the email addresses on the Order Form.

21.2 The whole agreement. This document and the Order Form are the whole agreement between us. They replace anything said or written beforehand. Nothing in this clause limits liability for fraudulent misrepresentation.

21.3 Changes. Any change to this agreement has to be in writing and agreed by both of us. We may update these terms for new clients at any time, but your terms stay as they are unless we agree otherwise.

21.4 If part of it does not work. If a court decides any part of this agreement cannot be enforced, the rest of it still stands.

21.5 Not enforcing something once. If we do not enforce something straight away, that does not mean we have given up the right to enforce it later.

21.6 Transferring this agreement. You cannot transfer this agreement to anyone else without our written agreement, which we will not unreasonably refuse. This matters if you sell your business, so please talk to us early. We can transfer it as set out in 1.4.

21.7 Nobody else can rely on this. Only you and we have rights under this agreement. Nobody else can enforce it under the Contracts (Rights of Third Parties) Act 1999.

21.8 Independent businesses. We are an independent contractor. Nothing here makes either of us the other's employee, partner or agent.

21.9 If we disagree. Talk to us first. Most things get sorted with a phone call. If we cannot sort it between us, we will both consider mediation before going to court.

21.10 The law that applies. This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

22. Signatures

By signing below, both of us agree to these terms.

For Webfuji

Name: ................................................

Signature: ................................................

Date: ................................................

For the client named below

Name: ................................................

Position: ................................................

Signature: ................................................

Date: ................................................

I confirm I have authority to enter into this agreement on behalf of the business named above.

Annex A. Order Form

This is the page that says what you are actually buying. Fill it in for every client.

Client business name
Trading address
Contact name
Contact email
Contact phone
PackageFull package / Starter / Custom
Setup fee£
Deposit paid£ .......... on ..........
Balance due on go live£
Monthly fee£
Minimum term[ ] months
First monthly payment date
Content due from client by
Target go live date
Domain nameClient already owns / we will register
Add ons included
Anything agreed that is not standard

What is included in this build:

Annex B. Data processing details

This annex is required by UK data protection law. It sets out exactly what we do with your customers' information.

Who is the controllerYou, the client
Who is the processorUs, Webfuji
Subject matterRunning an online booking, enquiry and feedback system for your business
How longFor as long as your monthly plan runs, plus the wind down period in Section 18
Nature and purposeCollecting, storing, organising, displaying, exporting and deleting booking and enquiry information, so that your customers can book with you and you can manage those bookings
Whose dataYour customers and potential customers. Your staff, to the extent their names appear against bookings
What dataName, phone number, email address, service booked, staff member requested, date and time, price, and any notes your customer or your staff add. Enquiry details from your offer page. Feedback and review comments
Special category dataNone. This system is not to be used for health or other special category data. See clause 12.5
Where it is storedEuropean Union (Ireland)

How we keep it secure

Sub processors we use

WhoWhereWhat they do
SupabaseEU (Ireland)Runs your database and your login system
NetlifyGlobal content networkHosts your website files. Its server logs may include visitor IP addresses
StripeUK and EUHandles payments from you to us. Stripe does not receive your customers' booking data
GoDaddyUKYour domain name